General Policy

Shipping Policy 

Last Updated: 09/02/2025

Welcome to Liftyzon.com. We are committed to providing a fast, reliable, and transparent shipping experience. Below are the details of our shipping policy:

1. Shipping Areas

We currently deliver to:

  • Mainland France
  • Overseas Departments and Territories
  • Selected European countries

If your destination is not listed, please contact us at contact@liftyzon.com to verify the possibility of shipping.

2. Processing Times

  • All orders are processed within 1 to 2 business days after payment confirmation.
  • In case of delays, we will inform you immediately via email.

3. Delivery Times

  • Mainland France: Delivery within 7 to 10 business days.
  • Overseas Departments and Territories: Delivery within 7 to 10 business days.
  • European countries: Delivery within 5 to 10 business days (depending on the destination).

Delivery times may vary during peak periods (sales, holidays, etc.).

4. Delivery Methods

We work with reliable carriers, including:

  • Colissimo for deliveries within France.
  • Chronopost or equivalent for express deliveries.
  • Other logistics partners for international destinations.

At checkout, you can choose the delivery method that best suits your needs.

5. Shipping Fees

  • The shipping is free worldwide

6. Order Tracking

Once your order has been shipped, you will receive an email containing:

  • The tracking number.
  • A link to track your delivery status directly on the carrier's website.

You can also track your order through your customer account on our website.

7. Delivery Issues

If you experience any issues with your delivery:

  • If your package is damaged or missing, contact us within 48 hours of receipt with supporting photos.
  • If your package is marked as "delivered" but was not received, contact our customer service immediately for an investigation.

8. Returns and Exchanges

For information on returns, please consult our Return Policy.

Additional Information

We reserve the right to modify this shipping policy at any time. Any changes will be updated on this page.

Refund Policy

1.Right of Withdrawal

In accordance with applicable legislation, you have a period of 30 calendar days from the receipt of your order to exercise your right of withdrawal without providing any reason or incurring penalties.

2. Return Conditions

To ensure your return is accepted, please make sure that:

  • The product is in its original condition, unused, and undamaged.
  • It is returned in its original packaging along with all accessories and documents provided.
  • Proof of purchase (invoice or receipt) is included.

3. Return Procedure

  • Notification: Contact our customer service at contact@liftyzon.fr or +33622502987 to inform us of your intention to return the product.
  • Instructions: Our team will provide you with a return authorization number and instructions for sending the product back.
  • Shipping: Send the product to the specified address, ensuring it is properly packaged to prevent any damage during transport.

4. Return Costs

  • Defective product or our error: We will cover the return costs.
  • Change of mind or other reasons: The return costs are the responsibility of the customer.

5. Refunds

Once the product is returned and inspected, we will notify you of the approval or denial of your refund. If approved, the refund will be processed via the original payment method within 7 days.

  • Exchanges : If you wish to exchange a product, please follow the return procedure and place a new order for the desired item.
  • Exceptions : Certain items cannot be returned, such as:
    • Customized or made-to-order products.
    • Promotional or sale items (unless otherwise stated).
    • Products damaged or used after receipt.

6. Contact

If you have any questions about our shipping policy, feel free to contact us:

  • Email: contact@liftyzon.com
  • Phone: +33 6 22 50 29 87